Privacy Policy

Effective Date: 15 January 2026

Penelope’s Birkdale is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us.

1. Who We Are

Penelope’s Birkdale
Address: Rotten Row, Southport, PR8 2BZ
Email: bookings@penelopesbirkdale.com

For the purposes of data protection law, Penelope’s Birkdale is the data controller.

2. Information We Collect

We may collect and process the following information:

Personal details such as your name, email address, phone number, and booking details when you contact us or make a reservation
Information you provide when completing enquiry or contact forms
Technical data such as IP address, browser type, device information, and website usage data through cookies and analytics tools

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Information

We use your personal data to:

Manage bookings and respond to enquiries
Communicate with you regarding your reservation or requests
Improve our website, services, and customer experience
Comply with legal or regulatory obligations

We only process your data where we have a lawful basis to do so, such as contract performance, legitimate interests, or your consent.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share data with trusted third parties who support our website or booking systems, but only where necessary and under strict confidentiality obligations.

We may also disclose information where required by law or to protect our legal rights.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Data is stored securely and only retained for as long as necessary for the purposes outlined in this policy.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where there is no lawful reason for us to retain it
Object to or restrict processing of your data
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at bookings@penelopesbirkdale.com.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to read their privacy policies.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: bookings@penelopesbirkdale.com
Address: Rotten Row, Southport, PR8 2BZ